COVID-19 Updates

Dear Valued Guests,

We know you have many choices when selecting hotel accommodations and we at Crystal Inn Hotel & Suites appreciate your patronage. As always, the well-being and safety of our guests and team members remains our highest priority. As with many, we are closely monitoring the Center for Disease Control (CDC) and World Health Organization’s (WHO) statements regarding coronavirus (COVID-19) and following guidelines from these agencies, federal, state, and local governments and health departments. The situation is very fluid and guidance from experts is evolving rapidly as they learn more about the virus and situation. Rest assured, we are taking precautions and working with our teams to ensure our thorough cleaning protocols are even more meticulous. These procedures include, but are not limited to:

• Continually using hospital-grade disinfectant to clean our guest rooms.
• Greater frequency of disinfecting high touchpoint areas at the hotel (door handles, countertops, elevator buttons, handrails, etc.).
• Providing guests and associates with hand washing amenities in-room and in various areas of the hotel.
• Clearly marked social distancing parameters in public areas of the hotel, more specifically the lobby and front desk.
• Instructing our team members to follow proper hand hygiene by washing hands often with warm, soapy water for at least 20 seconds, and dry with clean paper towels or air dry.
• Instructing our team members to be vigilant with safe food service and adjust our service in accordance with local health department recommendations.
• Instructing our team members to remain healthy by wearing gloves and masks, not touching their eyes, nose, and mouth with unwashed hands, as well as asking them to report symptoms and stay home if they are not feeling well.
• Requesting that all guests wear face masks in the public areas of all Crystal Inn Hotel & Suites properties.

 

Our mission statement is to “Delight Every Guest, Every Day, One at a Time” and by doing so, we hope you will be delighted and share your experience with others.

At this time, our hotels remain open in order to provide lodging for guests in need of accommodation. To stay compliant with guidelines set by local and nation agencies, we are making provisional changes to our amenities. These changes may include limited or no breakfast service (varied by location), closure of pool, hot tub, exercise facilities (varied by location), and other common areas. In the interest of safety, housekeeping services may also be limited (varied by location). However, we take great care in providing necessary services and amenities upon request.

For the safety of all guests and associates, we request that guests staying with us wear a mask or face covering while in the common areas of the hotel. If you need assistance acquiring a mask or have questions about this request, please contact the General Manager or speak with one of our Guest Service Agents at the time of your reservation.

We thank you for your understanding at this time. We continue to monitor information as it becomes available. We remain vigilant in providing safe accommodations for our valued guests and look forward to serving you.

All the best,

Dave DeYoung
Senior Director of Hotel Management
MacCall Management